Shipping, Returns & Refunds
Processing Time: Orders typically take 1-3 business days to process before shipping. You will receive a confirmation email once your order has been shipped.
Shipping Methods: We ship via Royal Mail Tracked 24 or Tracked 48 service. You are welcome to arrange your own courier service if you wish. We also offer free local delivery to selected postcodes.
Shipping Fees: Shipping costs for mainland UK are calculated at checkout based on your location and selected shipping method. If your address is in Scottish Highlands, off shore islands, Guernsey, Jersey or Isle of Man, please contact us before placing an order.
Order Tracking: You can track your order status through the tracking link provided in your shipping confirmation email.
International Shipping: We don’t currently ship to international locations.
Return Window: You may return items within 14 days of receipt for a full refund. Items must be in their original condition, unused and unopened.
Return Process:
Please contact us by phone: 01323304840 or email: hello@vdelectrical.co.uk for return authorization.
Include your order number and reason for the return.
Return items must be shipped back within 7 days of receiving your return authorization.
Exclusions: The following items are non-returnable:
Open packaging
Downloadable software products
Personalized or custom items
Sale items (unless specified)
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item. In such cases, we will provide a prepaid shipping label. The goods should be sent to the following address: VDElectrical Ltd, 49 Station Rd, Polegate, East Sussex BN26 6EA.
We cannot be held responsible for goods damaged or lost in transit. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail: hello@vdelectrical.co.uk or call 01323304840.